PREKURE Privacy Policy

Last updated:  27 March 2024

PREKURE understands that the privacy of your information is important to you. We are committed to ensuring we meet our obligations under the Privacy Act 2020 (Privacy Act).

All information provided by you or collected by us in connection with your use of our services, including your personal information (including payment information) and health information (“Your Information”), will be collected, used and disclosed pursuant to the terms of our Privacy Statement, which is available online at

Each time you use our Sites, you consent to the collection, use and disclosure of Your Information by PREKURE in accordance with our Privacy Statement. PREKURE may amend the Privacy Statement from time-to-time, in its sole discretion.

How we collect Your Information

PREKURE collects information that you provide to us, including, but not limited to, when you complete a form, enrol and participate in a course or programme, join a community group, enter a promotion, join our community, or otherwise communicate with us via any platform, in person, or by phone. This information may include your name, address, email address, telephone number, gender, age, payment information, and any other relevant information you provide. This information helps us to better understand your needs and enhance your experience. You can choose not to provide information, but this may mean you will not be able to engage in certain PREKURE-related activities.

We may also collect information about you from persons or organisations who contact us with a concern or complaint or other notification that concerns you, as well as from persons or organisations you have authorised to provide information to us.

Automatic data collection

PREKURE also collects information when you visit any of our Sites or learning platforms. This may include information about your device, operating system and browser type, your IP address (and the general physical location derived from it), the nature of your phone service, referring URLs, link clicks and page visits, interactions with video players, tools, and widgets, and other activity.

We collect and may use Your Information for the following purposes:

  • Personally communicating with you including responding to your questions and correspondence and providing you information about programs or courses for which you have expressed interest
  • Providing services to you
  • Processing transactions
  • Improving your user and learning experience
  • Assessing, investigating, and managing complaints or concerns, and responding to any concerns, or issues we have, or complaints that you have raised with us as a graduate or student of any of our courses
  • Dealing with requests and verifying your identity
  • Quality improvement activities and maintaining and improving our services
  • For administrative purposes, which may include audits, surveys and research
  • Providing, maintaining and improving the Sites and learning platforms including helping PREKURE to detect and prevent fraud and improving network security
  • Improving our advertising and marketing efforts and facilitating promotions
  • Other purposes authorised by you or required or permitted by law

If you are enrolled in one of our courses or programmes, we may also receive information about you from your instructors, other students and third parties and may use that information to assess and consider your ongoing suitability to complete the course and receive any relevant certificate or qualification. If we believe that you may present a risk to yourself, to the public or to PREKURE’s reputation, or otherwise have concerns about your suitability to complete the course or program, we may raise that with you and have one or more members of our team monitor or communicate with you on an ongoing basis. We may also communicate our concerns to third parties, including professional bodies and health sector regulators, where we believe that is necessary to protect you, the public or PREKURE.

Lifestyle education programmes & 21-day programmes

When you enrol in our 21-day online programmes or Lifestyle Education Programmes (LEPs) we will request that you (voluntarily) provide us with information about yourself. We understand that sharing your private, personal information can be daunting and would like to assure you that the security of your information is very important to us. Our data management procedures are compliant with the Privacy Act. Below we have outlined what information we will ask you for, why we are asking you to provide us with this information, what we do with it, and how you can access this information should you wish to make any changes.

We will ask you some general questions about who you are including your age, gender, and ethnicity as well as some more personal questions about your health and wellbeing. In the post programme questionnaire we will also ask you about your experience with the programme. We collect this information to review our programmes to ensure they are working effectively and helping people live a happy, healthier life. Your involvement in this process is invaluable and allows us to improve our programmes to better meet the needs of our customers. Providing us with Your Information is voluntary and it is not compulsory in any way. If you have any questions about this please email [email protected]. You can continue through our online programmes and will not be penalised in any way if you do not provide us with all of the information requested. Your experience will in no way be affected by your choice to withhold your information.

Your Information will be added together with information provided by other participants into a database. In this database Your Information is de-identified, that means that you are not personally identifiable. We use this de-identified information to perform statistical and qualitative analysis to understand how effective the programme was and where we can improve. PREKURE’S research and development staff have access to your identifiable information. Other staff members within PREKURE only have access to the de-identified database. All PREKURE staff that have access to Your Information are required to sign a confidentiality agreement.

Data collected by PREKURE trained Health Coaches

Students who graduate from PREKURE’s Courses and continue on to provide coaching services do so entirely separate from PREKURE unless otherwise clearly communicated by PREKURE. These independent coaches may offer third-party health coaching, fitness, nutrition and general health information for their clients. PREKURE trained Health Coaches and their clients have separate contractual arrangements between them for coaching services and the Coach is separately and solely responsible for ensuring they comply with the Privacy Act and relevant legislation. PREKURE does not have access to, collect, or store any information relating to services that may be provided by a PREKURE trained Coach, except where there is a further relevant arrangement between PREKURE and that Coach – for example, where a Coach is acting as an instructor in a PREKURE programme.

When we may share or disclose Your Information

We may share your information for the purposes set out in this Privacy Statement, including:

  • You have authorised us to do so or we have told you about the intended disclosure
  • To respond to any concerns or issues we have identified, or complaints that you or others have raised with us, including providing relevant information about a graduate or student of any of our courses to a professional body, regulatory authority or other relevant body
  • Where we believe it is necessary to prevent a serious risk to your or any person’s health or safety
  • Complying with our legal obligations (including responding to the Disability Commissioner (HDC) regulatory authorities, Privacy
  • Commissioner and any other bodies
  • Where required by your insurer or another organisation that has arranged and/or paid for you to attend our courses and programs
  • For other purposes authorised by you or required or permitted by law or when we believe that such action is necessary to protect the property or rights of PREKURE, relevant third parties, or the public at large.

We do not sell, trade, or rent Users’ personally identifiable information, nor do we otherwise disclose Your Information to any third party for their marketing purposes. From time to time, PREKURE may share some of Your Information with our business partners, to operate and improve the Sites and learning platforms; to process payments; to transmit emails; to conduct promotions; to host and protect data; to manage advertising; and to offer technical and customer support. For example, if you choose to receive PREKURE marketing materials or other promotional items, PREKURE may provide Your Information to third parties entrusted with fulfilling those requests. You may opt out of receiving these and other emails from PREKURE at any time through the “unsubscribe” or “manage preferences” link included in such emails.

PREKURE may from time to time share our de-identified database with AUT researchers. This sharing is governed by a data sharing agreement that outlines the way in which these researchers are allowed to use the information provided to them by PREKURE. This includes handling the data safely and securely and refraining from attempting to re-identify the data. You are welcome to retract your information at any time and can email us at [email protected] to inform us that you would like your information to be retracted and deleted from our database. As per our retention and disposal policy we can only guarantee that your original identifiable data will be deleted. Any aggregated data that has been published in academic journals or PREKURE reports cannot practicably be removed.

Aggregated data (not your personally identifiable information) may also be shared with third parties.

Retention of Your Information

We retain Your Information only as long as necessary to serve the purposes for which we collect it or as required or permitted by law. We are required by law to keep your health information for 10-years from the date it was last accessed. This means they will receive an overview of the outcomes from the program. You will in no way be identifiable and will not be penalised or exposed to any bias based on your program results or feedback provided to PREKURE.

If we have not accessed Your Information for 10-years it will be permanently deleted from all sources including the original Google Forms, from our database and from any locations where it has been backed up. PREKURE cannot guarantee that your aggregated data will be deleted as this is not practicable. Aggregated data refers to when we add your de-identified information with those of other participants to identify general trends. This data is published in reports and academic journal articles and cannot feasibly be deleted. You will be emailed a copy of each of your questionnaires directly after submitting them to us.

How we protect Your Information

PREKURE employs appropriate technical and organizational safeguards to protect your information, including encrypted and certified web sockets, best practices for user management and security policy, and constant updates, via patches, for known security issues.

When Users submit personal information via the Sites, all information is protected both online and offline. However, due to the nature of the internet, PREKURE cannot guarantee or warrant the security of any information transmitted to us or through our Sites or learning platforms. Users submit information at their own risk. If a breach is discovered, PREKURE will meet its obligations under the Privacy Act.

PREKURE stores this information securely on our customer relationship management (CRM) system. We take reasonable steps to protect the information we hold about you from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, please note that there are some inherent risks associated with internet technologies that are outside our control.

Access to and correction of Your Information

If, at any time, you wish to obtain a copy, update or correct Your Information, or would like to discuss with us anything in relation to Your Information you can contact us at [email protected]. Please be mindful that we can only release Your Information directly to you and may ask you to prove your identity when making requests.

Please note that removing your information from our database will preclude you from receiving any updates from PREKURE including but not limited to: free resources, new courses, and information and discounts for upcoming events and products.

If you have any questions or concerns you can contact us at any time and request to view our data management policies.

Use of cookies

1st party cookies

A “cookie” is a small text file placed on a User’s computer to store information about that User. Cookies are not harmful and cannot introduce viruses or extract personally identifiable information. PREKURE may use cookies to track Users’ visits to the Sites, for marketing and advertising purposes, to help PREKURE improve Users’ experiences, and/or to help PREKURE understand how the Sites are being used.

If you do not wish to have cookies placed on your computer, you should disable cookies in your web browser settings. Disabling cookies may impair your experience on PREKURE’s Sites and learning platforms and certain features of the Sites may not function properly without the aid of cookies.

3rd party cookies

PREKURE may allow third-party companies to set and access their own cookies. Such third-party cookies are used to collect data about the Sites’ traffic, for statistical analysis of advertisements on the Sites and to further customize and enhance a User’s experience on the Sites. Third-party cookies may also be used for traffic and conversion analysis and/or remarketing purposes, which may include, but are not limited to, promoting display ads based upon Users’ past behaviour, showing PREKURE ads across the Internet, and providing reports on User interactions with our advertising services. PREKURE does not control third-party cookies, and third-party cookies are not governed by this Privacy Policy, but are governed by the privacy policies of the third-party companies concerned.

You may choose to opt out of, or disable, third-party cookies. Advertisers may allow users to opt out of ads by visiting their websites and customizing the User’s ad-control settings.

Assignment of rights

Notwithstanding the above, in the event of an assignment, sale, joint venture, or other transfer of some or all of PREKURE’s business or assets, PREKURE may assign, sell, license or transfer any information that you have provided to us.

Third party websites

Whilst our Services and Sites may contain links to third-party websites, social media platforms, or other resources, such links do not form part of our Services or Sites. For example, within our courses we often embed video and written content from other websites. These links are provided only as a convenience to you and PREKURE is not responsible for the content, products, or services such links may refer to. PREKURE does not endorse or control any information provided by any third party and assumes no responsibility for any materials which may be accessed through such links. You acknowledge sole responsibility for, and assume all risk arising from, your use of any third-party websites or resources. It is further your responsibility to review applicable agreements and policies when visiting any third-party websites, including policies associated with the use, collection and disclosure of Your Information.