Voluntary data collection & use of data
PREKURE collects information that you provide to us, including, but not limited to, when you complete a form, enrol in a course, join a community group, enter a promotion, join our community, or otherwise communicate with us via any platform. This information may include your name, address, email address, telephone number, gender, age, payment information, and any other relevant information you may provide. This information helps us to better understand your needs and enhance your experience. PREKURE uses information about you for various legitimate interests, including: helping PREKURE to detect and prevent fraud; improving network security; providing, maintaining and improving the Sites and learning platforms; processing transactions; personally communicating with you; improving your user and learning experience; improving our advertising and marketing efforts; facilitating promotions; contacting Users about programs or courses for which they have expressed interest; and for other legitimate interests. PREKURE stores this information securely on our customer relationship management (CRM) system. We will collect personally identifiable information from you only if you voluntarily submit such information to us. You can refuse to supply personal identification information, but doing so may prevent them from engaging in certain PREKURE-related activities. We store your information only as long as necessary to serve these legitimate interests. If, at any time, you wish to update or correct your information, or would like us to restrict or discontinue using your information, you can contact us at [email protected]. Please note that removing your information from our database will preclude you from receiving any updates from PREKURE including but not limited to: free resources, new courses, and information and discounts for upcoming events and products.
Lifestyle education programs & 21-day programs
When you enroll in our 21-day online programs or Lifestyle Education Programs (LEPs) we will request that you (voluntarily) provide us with information about yourself. We understand that sharing your private, personal information can be daunting and would like to assure you that the security of your information is very important to us. Our data management procedures are compliant with relevant legislative requirements. Below we have outlined what information we will ask you for, why we are asking you to provide us with this information, what we do with it, and how you can access this information should you wish to make any changes.
We will ask you some general questions about who you are including your age, gender, and ethnicity as well as some more personal questions about your health and wellbeing. In the post program questionnaire we will also ask you about your experience with the program. We collect this information to check that our programs are working effectively and helping people live a happy, healthier life. Your involvement in this process is invaluable and allows us to improve our programs to better meet the needs of our customers. Providing us with your personal information is voluntary and it is not compulsory in any way. If anyone from PREKURE contacts you stating otherwise please email [email protected] immediately. You can continue through our online programs and will not be penalised in any way if you do not provide us with your information. Your experience will in no way be affected by your choice to withhold your information.
Your information will be added together with information provided by other participants into a database. In this database your information is de-identified, that means that you are not personally identifiable. We use this de-identified information to perform statistical and qualitative analyses to understand how effective the program was and where we can improve. PREKURE’S research and development staff have access to your identifiable information. Any other staff members within PREKURE have access to the de-identified database only.
We keep your health information for 10-years from the date it was last accessed. We keep your information for this amount of time because it is health information and the Retention of Health Information Regulations 1996 requires us to keep your information for this amount of time. If you have signed up to our programs through your insurance company we will provide them with an anonymous database. This means they will receive an overview of the outcomes from the program. You will in no way be identifiable and will not be penalised or exposed to any bias based on your program results or feedback provided to PREKURE. PREKURE may from time to time share our de-identified database with AUT researchers. This sharing is governed by a data sharing agreement that outlines the way in which these researchers are allowed to use the information provided to them by PREKURE. This includes handling the data safely and securely and refraining from attempting to re-identify the data. You are welcome to retract your information at any time and can email us at [email protected] to inform us that you would like your information to be retracted and deleted from our database. As per our retention and disposal policy we can only guarantee that your original identifiable data will be deleted. Any aggregated data that has been published in academic journals or PREKURE reports cannot practicably be removed.
If we have not accessed your information for 10-years it will be permanently deleted from all sources including the original Google Forms, from our database and from any locations where it has been backed up. PREKURE cannot guarantee that your aggregated data will be deleted as this is not practicable. Aggregated data refers to when we add your information with those of other participants to identify general trends. This data is published in reports and academic journal articles and cannot feasibly be deleted. You will be emailed a copy of each of your questionnaires directly after submitting them to us. However if you want to access your information at any time you can email us at [email protected] to make a request. Please be mindful that we can only release your information directly to you and may ask you to prove your identity when making requests.
If you are enrolled in our mental wellbeing program and your answers indicate to us that you are at risk then you will be contacted by a member of our customer success team. If we believe you are able to safely continue with the program we will monitor you on a regular basis by checking in via email or phone. If we believe you are at risk we will allow you to continue with the program but will suggest you contact your GP or a relevant mental health provider immediately. It is likely a member of our team will remain on the phone with you until we believe you have taken the required steps to ensure your wellbeing.
If you have any questions or concerns you can contact us at any time and request to view our data management policies.
Data collected by PREKURE Health Coaches
Students who graduate from PREKURE’s Courses and continue on to provide coaching services do so entirely separate from PREKURE unless otherwise clearly communicated. These independent coaches may offer third-party health coaching, fitness, nutrition and general health information for their clients. PREKURE Health Coaches and their clients have separate contractual arrangements between them for coaching services, this pertains to the collection and storage of personal data among other contractual terms.
Automatic data collection
PREKURE collects information when you visit any of our Sites or learning platforms. This may include information about your device, operating system and browser type, your IP address (and the general physical location derived from it), the nature of your phone service, referring URLs, link clicks and page visits, interactions with video players, tools, and widgets, and other activity.
PREKURE employs appropriate technical and organizational safeguards to protect your information, including encrypted and certified web sockets, best practices for user management and security policy, and constant updates, via patches, for known security issues.
When Users submit sensitive information via the Sites, all information is protected both online and offline. However, due to the nature of the internet, PREKURE cannot guarantee or warrant the security of any information transmitted to us or through our Sites or learning platforms. Users submit information at their own risk. If a breach is discovered, PREKURE will notify you within a reasonable period of time and detail how the breach has been resolved.
1st party cookies
If you do not wish to have cookies placed on your computer, you should disable cookies in your web browser settings. Disabling cookies may impair your experience on PREKURE’s Sites and learning platforms and certain features of the Sites may not function properly without the aid of cookies.
3rd party cookies
You may choose to opt out of, or disable, third-party cookies. Advertisers may allow users to opt out of ads by visiting their websites and customizing the User’s ad-control settings.
Assignment of rights
In the event of an assignment, sale, joint venture, or other transfer of some or all of PREKURE’s assets, you agree that PREKURE may assign, sell, license or transfer any information that you have provided to us.
Sharing your personal information & disclosure of data
We do not sell, trade, or rent Users’ personally identifiable information, nor do we otherwise disclose any personal information to any third party for their marketing purposes.
From time to time, PREKURE may share some of your information with our business partners, to operate and improve the Sites and learning platforms; to process payments; to transmit emails; to conduct promotions; to host and protect data; to manage advertising; to offer technical and customer support; and for other legitimate interests. For example, if you choose to receive PREKURE marketing materials or other promotional items, PREKURE may provide your information to third parties entrusted with fulfilling those requests. You may opt out of receiving these and other emails from PREKURE at any time through the “unsubscribe” or “manage preferences” link included in such emails.
We also disclose information when required to do so by law, or when we believe that such action is necessary to protect the property or rights of PREKURE, relevant third parties, or the public at large.
Third party websites
Whilst our Services and Sites may contain links to third-party websites, social media platforms, or other resources, such links do not form part of our Services or Sites. For example, within our courses we often embed video and written content from other websites.These links are provided only as a convenience to you and PREKURE are not responsible for the content, products, or services such links may refer to. PREKURE does not endorse or control any information provided by any third party and assumes no responsibility for any materials which may be accessed through such links. You acknowledge sole responsibility for, and assume all risk arising from, your use of any third-party websites or resources. It is further your responsibility to review applicable agreements and policies when visiting any third-party websites, including policies associated with the use, collection and disclosure of your Personal Information.
- No Warranties. Information on the Sites and learning platforms is provided “as is”, without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- No Liability. In no event shall PREKURE be liable for damages of any kind relating to use of the Sites and learning platforms, including, without limitation, any special, indirect, incidental, or consequential damages, even if PREKURE has been advised of the possibility of such damages.
- Accuracy. Although every effort is made to ensure the accuracy of published information on PREKURE’s Sites, they may inadvertently contain technical inaccuracies or typographical errors. This information may be changed or updated without notice. PREKURE assumes no responsibility for errors or omissions on the Sites or in documents referenced by, or linked to, the Sites.
PREKURE welcomes your feedback, and we encourage your comments and suggestions for improving our Services, Sites and User experience. You can contact us at [email protected] and by submitting your feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable and transferable license (under any and all intellectual property rights that you own or control) to use, copy, modify, create derivative works based upon, and otherwise use, your feedback for any purpose.